Understand with intention
Listen Up
Slow down long enough to understand context before moving to advice, fixing, or a conclusion.
Why it helps: It makes room for the context, concerns, and experience that can otherwise get missed. Understanding the situation first can make a response more useful to the people doing the work.
A moment to notice
A colleague raises a concern, and your first instinct is to solve it quickly.
One move to try
Ask an open question, reflect back what you heard, and check what support would be useful.
Try saying
“Before we jump to a fix, what part of this is most important for me to understand?”